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Remote email & ticket support jobs (no phone mentioned)
Written customer support over email, tickets and help-desk queues—from employer boards—with phone-mentioned listings filtered out.
10+ matching email & ticket support listings come from our live board using the same daily refresh as the rest of the site. We do not invent employers, salaries or openings.
Email support vs chat vs phone
Email and ticket roles usually give you more time per customer than live chat, but volume targets still apply. Tools often include Zendesk, Salesforce, HubSpot or similar. Omnichannel jobs that also answer phones are removed when the listing mentions phone work.
How our category picks listings
The role needs a frontline support signal and email/ticket/written-support language, plus a remote location, and it must pass the phone-word scan. Managers and pure engineering titles are not forced in.
Browse the live list: remote email support jobs.
Live remote email & ticket support jobs
Same live list as Remote email & ticket support jobs · Last updated Oct 29, 2026, 9:55 PM ET
- Customer Support Specialist, APAC
US-eligibleFull-timeCustomer supportChat supportEmail support
- Product Support Specialist- Eastern Time Zone
US-eligibleCustomer supportEmail support
- Trust & Integrity Specialist
US-eligibleFull-timeCustomer supportEmail supportModeration & trust/safety
- Support Engineer, U.S. Government Support
US-eligibleCustomer supportEmail support
- F2P Customer Success Associate
US-eligibleFull-timeCustomer supportChat supportEmail supportEntry level
- Client Services Representative
US-eligibleFull-timeCustomer supportEmail supportEntry level
- Support Engineer (AMER)
US-eligibleCustomer supportChat supportEmail support
- Support Engineer
US-eligibleCustomer supportEmail support
- Technical Support Engineer (PT time zone)
Location not specifiedFull-timeCustomer supportEmail support
- Cloud Support Engineer
Location not specifiedCustomer supportEmail support
Related
Common questions
Is email support the same as customer success?
Not always. Customer success manager roles are often strategic and may not match our frontline email filter.
Will I ever take calls?
Maybe. We only filter on listing text. Read the posting carefully.
Do you host applications?
No. Apply buttons go to the employer’s own career page.