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Senior Manager, Care Escalations

Toast · Remote, US

US-eligiblePhone work not mentioned in the listing

Posted Sep 16, 2026 · Team: Customer Success : Customer Care : POS · Source: Toast's Greenhouse job board

Short excerpt from the listing:

What you'll do (Responsibilities) Own the operating model and outcomes of the Toast's Escalations function, partnering across Customer Care, Customer Success and the organization to reduce time-to-resolution and prevent recurring issues Accountable for the KPIs for this team with emphasis on…

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